Refund Policy
Refund Policy
Thank you for shopping at Perfecter.co We appreciate the trust you have placed in us for your wholesale needs. Please read this Refund Policy carefully before making a purchase, as it outlines your rights and responsibilities regarding refunds.
1. Eligibility for Exchange:
We understand that circumstances may arise that require a refund. Refunds will only be issued under the following conditions:
- Defective or Damaged Items: If you receive a product that is defective or damaged, you may be eligible for a exchange.
2. Refund Requests:
To request a refund, please follow these steps:
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Contact Customer Service: Reach out to our customer service team at support@perfecter.in within 7 days of receiving the product. Provide your order number and a detailed explanation of the issue.
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Submit Proof of Defect: In some cases, photographic evidence of the defect or damage may be required to process your refund. This can help us improve our products and prevent similar issues in the future.
3. Refund Process:
Upon approval of your refund request, the following steps will be taken:
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Refund Processing Time: Refunds will be processed within 7 business days using the original payment method.
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Notification: You will receive an email notification once your refund has been processed.
4. Non-Refundable Items:
Certain items may not be eligible for a refund. These include:
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Custom Orders: Products that have been customized to your specifications may not be eligible for a refund.
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Perishable Goods: For health and safety reasons, perishable goods are non-refundable.
5. Contact Us:
If you have any questions about our Refund Policy, please contact our customer service team at support@perfecter.in